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Mastering the competitive arena: developing coping skills for sales representatives

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dc.contributor.author Demyda, Pavlo
dc.contributor.author Korniienko, Inokentii
dc.contributor.author Корнієнко, Інокентій Олексійович
dc.date.accessioned 2024-07-01T06:34:19Z
dc.date.available 2024-07-01T06:34:19Z
dc.date.issued 2024
dc.identifier.uri http://dspace.msu.edu.ua:8080/jspui/handle/123456789/11525
dc.description Demyda Р. Mastering the competitive arena: developing coping skills for sales representatives / Р. Demyda, І. Korniienko // Scientific Journal «Psychology Travelogs». - 2024, Issue 2. - Р. 235-244 uk_UA
dc.description.abstract This paper explores the critical role of coping mechanisms in the daily work life of sales representatives, emphasizing the importance of emotional intelligence and problemsolving strategies. The study demonstrates that utilizing problem-focused coping strategies can significantly enhance both job satisfaction and overall life satisfaction. In contrast, emotionfocused coping is associated with decreased satisfaction and performance. Additionally, the paper highlights the importance of empathy in sales, which facilitates better understanding between salespeople and customers, fostering confidence and trust. Key coping skills identified include stress management, emotional resilience, motivation, time management, problemsolving, and effective communication and negotiation. These skills are essential for maintaining composure, navigating challenges, and achieving success in a competitive sales environment. The paper suggests that organizations can benefit from training programs that enhance these coping skills, creating a supportive work environment that promotes resilience and adaptability among sales teams. The findings underscore that continuous self-reflection and a growth mindset are crucial for the ongoing development and high performance of sales professionals. Ultimately, mastering these coping skills enables sales representatives to thrive, improving organizational processes, workplace efficiency, and customer satisfaction. This study provides a comprehensive framework for understanding and developing effective coping strategies in the sales profession. uk_UA
dc.language.iso en uk_UA
dc.subject Resilience uk_UA
dc.subject coping uk_UA
dc.subject adaptability uk_UA
dc.subject stress management uk_UA
dc.subject emotional intelligence uk_UA
dc.subject motivation uk_UA
dc.subject time management uk_UA
dc.subject problem-solving uk_UA
dc.subject communication uk_UA
dc.subject negotiation uk_UA
dc.title Mastering the competitive arena: developing coping skills for sales representatives uk_UA
dc.type Article uk_UA


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